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Glitch on O2 data network causes panic among commuters

06 December, 2018, 15:40 | Author: Tara Roberts
  • Customers have been experiencing connectivity issue this morning

O2 said voice calls were still working, however many customers have reported not being able to use their phones at all.

O2 is the second largest mobile operator in the United Kingdom; the company says it has around 32 million connections to its network and also hosts virtual network operators, such as Sky Mobile, Lyca Mobile and giffgaff.

The company has confirmed that voice calls are still working, and have asked customer to alert them to any network issues they may be experiencing.

A tweet sent out this morning adds: "One of our 3rd party suppliers has identified a software issue in their system".

The Financial Times said the O2 outage was related to an issue with software provided by Ericsson. "We are really sorry and working as hard and as fast as we can to fix this". "We apologise for any inconvenience".

Rescue mission in Japan after 'mishap' involving two Marine aircraft
Reports on Twitter indicate that two USA military aircraft have crashed during a midair refueling operation off Iwakuni, Japan . The statement concluded by saying that " the investigation is ongoing " and " no other information is yet available ".

The issue is also impacting customers of MVNOs that piggyback on O2's infrastructure, like GiffGaff, Tesco Mobile, and Lyca Mobile.

Customers of O2, GiffGaff and virtual operators who use Telefonica's network in the United Kingdom have been hit by a spectacular outage across the country.

We are aware our customers are unable to use data this morning.

Millions of people have been having problems with their mobile phones this morning, after the O2 network went down.

Once those are taken into account, up to 32 million customers are affected. It also affected services that use O2's network, bringing down digital timetables at London bus stops...

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