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PlayStation 4 consoles are crashing because of a malicious message

15 October, 2018, 13:08 | Author: Tara Roberts
  • PS4 users warned to set messages to private after receiving message that bricks their console

The offending messages apparently have the word "Juegas" and a odd symbol that can't be recognized by the PS4. Multiple users have discussed the issue on the r/PS4 Reddit forum, where they say they are receiving messages through with suspicious characters, that has locked them out of games, and eventually, off their PlayStation entirely. There are reports of a PS4 messaging hack which is bricking consoles. Options for that setting include allowing messages from anyone, friends only, or no one.

This exploit works by sending a message that contains a special character in it, the message will simply arrive at your PlayStation 4 as "Juegas ⍰ ♡", it doesn't even take opening the app for the issue to occur as you'll find your system locking up before hard crashing. The bug, in some instances, has been used during matches to cause the opposing team to crash and be unable to complete a match. "Messages" via the Sony Entertainment Network website and clicking the edit button near Messages to change your default settings. You can do this on your console, web browser, or smartphone app.

Another suggestion involves running a factory reset on your console, though you may want to look at that as a last resort.

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After the console crashes, users then "have to either rebuild the database in Safe Mode or factory reset the system". From here, you can opt to receive messages from anyone, friends only, or nobody at all.

Kotaku has reached out to Sony for comment but they did not respond in time for publication. Concerned users can go to Settings Account Management Privacy Settings to change Message settings to private. This is especially true if you play competitive games and have bad luck with people who take losses poorly or are just plain trolls.

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