Retail Excellence suspends Facebook partnership following fallout from Channel 4 doc

19 July, 2018, 14:56 | Author: Irvin Gilbert
  • Facebook moderators accused of turning blind eye to under-age accounts

"If the content is indeed violating it will go", Allan said. Yet despite Facebook's policies stating it won't accept hate speech, Channel 4's undercover investigation still found examples of hate speech not being purged from Facebook.

Responding to questions about the story, Allan said: "It's clear that some of what is shown in the programme does not reflect Facebook's policies or values, and falls short of the high standards we expect".

Channel 4 Dispatches - a documentary series that sent an undercover reporter to work as a content moderator in a Dublin-based Facebook contractor, showed that moderators at Facebook are preventing Pages from far-right activists from being deleted even after they violate the rules.

"[It] understood that it was desirable to have people spend more time on site if you're going to have an advertising-based business", McNamee also said.

The Facebook page of British far-right leader Tommy Robinson was given such protection, which meant that frontline moderators could not directly remove material and had to pass it to a more senior team.

"In addition, in relation to the content where mistakes were clearly made, we've gone back an taken the correct action", she said.

Is Facebook doing enough to remove bad content from the site?

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In one training session filmed by Dispatches, the group is shown a cartoon of a woman drowning a young white girl in a bathtub, accompanied by the caption "when your daughter's first crush is a little negro boy".

People all around the world use Facebook to connect with friends and family and openly discuss different ideas.

Facebook claimed it didn't violate its terms at the time, though the social network later told Channel 4 it should have been taken down.

The moderator said the video should be ignored because "they're still Muslims but they're immigrants, so that makes them less protected". "Facebook has learned that the people on the extremes are the really valuable ones because one person on either extreme can often provoke 50 or 100 other people and so they want as much extreme content as they can get". "It's all about making money at the end of the day", an unnamed Facebook moderator allegedly told the filmmakers.

Mark Zuckerberg's former mentor has claimed Facebook permits unsafe content because it is like "crack cocaine" for web users. And that political debate can be entirely legitimate.

In response to the forthcoming documentary, Facebook's VP of Global Policy Management, Monika Bickert, admits that the company has made some mistakes in policing content, but never did so with the intention of financial benefit. Deciding what stays up and what comes down involves hard judgment calls on complex issues - from bullying and hate speech to terrorism and war crimes.

He added that Facebook took mistakes in its training processes and enforcement "incredibly seriously" and was "grateful to the journalists" who brought it to their attention.

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