Apple Updates iPhone X Repair Policy for Face ID Problems
08 May, 2018, 01:08 | Author: Tara Reeves
This solution is unusual since the rear camera has nothing to do with facial recognition. It seems that Apple has acknowledged the problem; a new report suggests that the business has delivered a support document to retail shops and authorised service suppliers, which said the practice of handling the customers that are experiencing problems with the Face ID.
As mentioned earlier in the article, the issue is not widespread but if you're facing an issue with the Face ID then make sure to head to Apple authorized service centers and get the device checked.
But although there's now no rivaling the complexity, convenience and security of Cupertino's 3D facial recognition implementation, no technology is ideal, and occasionally, Face ID issues do arise.
Late last week, it came to light that Apple has asked its Authorized Service Providers to fix iPhone 7 series phones with disabled microphones (caused by iOS 11.3 or later updates). Again, it's a complex system, and it's evidently one that can be repaired relatively easily, or not at all. If some specific error messages appear, it will be possible to proceed with fix or replacement, even if the phone is no longer under warranty.
The Redditor received a new phone to replace the iPhone X with Face ID issues, and the new internal document reveals that the process is now formalized. The lenses differ on which they do. Among others is a Reddit user who complained of a malfunctioning rear camera and Face ID. The document instructs employees to run a diagnostic test to detect rear camera issues and if so replace the camera. Few iPhones that had their display repaired from third-parties and running on iOS 11.3 faced an issue where the touch functionality stopped working. There have been instances where users explained that features like pano, slow-mo, and time-lapse still worked, while others did not. If that doesn't work, a whole unit replacement is advised instead of a same-unit display fix.
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